Packaging Guidelines

When in transit, your package will be handled multiple times. It might also have packages put on top of it. Your packaging has to be strong enough to withstand courier transportation. If your packaging is not sufficient, you risk your package being damaged in transit, and you will also not be able to claim compensation.

  • Use a new, rigid box with flaps intact, that is strong enough for your goods:

    1. Over 10kg: double-walled corrugated box.
    2. Over 20kg: triple-walled corrugated box.
  • Remove any labels and markings from the box.
  • Use strong tape designed for shipping. Make sure the joins have enough tape to hold them securely closed and run tape several times in both directions across the box and joints.
  • Use adequate cushioning material, and completely fill the box with packaging material, so there is no movement or space inside the box.
  • If you're sending large fragile items such as electronic equipment or machinery, the product should be fully suspended inside the box, using moulded polystyrene that’s specifically moulded to the product you’re shipping.
  • Make sure your products are not touching the walls of the box; they should be suspended in packaging.
  • Wrap all items separately.
  • Don't encase the outer packaging with paper or plastic or use string.
  • Use a single address label with delivery and return information.
  • Place a duplicate address label inside the package.

In short, use good strong packaging, ensure there is lots of padding inside the box, wrap your item and the box up well.

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