Prohibited Items

Prohibited Items:

The following items (or any item similar in description or content) cannot be carried on any service.

Any person sending such an item may be subject to their order being cancelled without notice:

  • Animals Or Organisms Of Any Form
  • Any Perishable Goods Or Perishable Food
  • Batteries And Items Containing Built In Batteries
  • Biological Samples
  • Compressed Air & Empty Cylinders
  • Covid Tests 
  • Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
  • Food Items - (All Food Items, Including Non-Perishable Are Prohibited).
  • Food Of Any Kind (Including Non-Perishable) 
  • Hand Sanitiser 
  • Hazardous Goods Including Aerosol, Asbestos, Explosives, Fire Extinguishers, Lighters Including New, Used And Empty, Fireworks And Christmas Crackers. Items Containing Alcohol, Flammable Or Explosive Substances.
  • Illegal Goods - Including Any Items Considered Illegal In Either The Exporting Or Importing Country.
  • Large Vehicle Parts - Including Vehicle Panels, Spoilers, Doors Or Engines, Any Car Parts Containing Oil Or Liquids Or Items Related To
  • Lighters And Refills Containing Flammable Liquid Or Gas (Including New, Used And Empty Butane, Petrol Cigar And Cigarette Lighters).
  • Liquids, Creams, Oils, Wax Or Gels
  • Medical Equipment
  • Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Stamps (Unless Franked) And Any Financial Documents.
  • Paint 
  • Perfume 
  • Personal Effects (Suitcases or Personal Belongings) 
  • Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
  • Radioactive Materials
  • Weapons - Including Replicas Or Ammunition
  • White Goods Including Cooker Hoods Or Hot Tubs

Items Protected For Loss Only:

The services provided to us by the couriers will send the following items, however, there will be NO protection for any damage.

If the item is lost within their network, you will be eligible for a refund of the cost of the carriage and the items value (Freightguard parcel protection must be taken out for any loss to be claimed)

  • Antiques
  • Any Type Of Wooden Flooring Including Laminate
  • Coffee Machines, Coffee Grinders, Coffee Roasters
  • Cycles, Bicycles, Unicycles, Tricycles.
  • Electrical Appliances - Such As Cameras, Monitors, Computers, Drones, Tvs Or Items Related To
  • Fishing Rods
  • Furniture
  • Knitting Machines Or Sewing Machines
  • Models, Kits
  • Musical Instruments Including Amplifiers, Speakers Or Turntables. All Musical Instruments Must Be Sent In A Hard Case And Boxed
  • Suitcase - A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items.
  • Surfboards
  • Telescopes Or Microscopes
  • Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings

No Protection items:

The following items (or any item similar in description or content) can only be carried on a no-protection basis on any service.

Any person sending such an item does so at their own risk:

  • Ceramics / Porcelain / China / Stone / Granite / Marble
  • Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex
  • Packaging - Including The Box, Media Packaging, Suitcases Used As Packaging
  • Precious Metals And Stones - Including Gold, Silver, Gems, Diamond - Including In Jewellery Form
  • Small Vehicle Parts Including Headlights, Taillights, Gearboxes
  • Watches
  • Cosmetics

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